For Staff/Faculty

Your RRU computer account is created after acceptance of an offer of employment and as requested by your CAMP supervisor. The account information is emailed to your supervisor and will be provided to you on your first day of employment.

Your computer account is your responsibility so don't give your passphrase to anyone!
Create a passphrase that is memorable to you but not too easy for someone else to figure out.
It is recommended that you use strong passphrases.

Tip:

See 'passphrase Requirements' and 'Creating Strong Passphrases' for tips on how to create passphrases even your mother won't guess.

How to Change Your passphrase:

On Campus:

Log into any RRU computer
Press Ctrl-Alt-Delete
Select the change passphrase option and change your passphrase.
Please note: It may take at least 15 minutes for the change to replicate through all the RRU servers.
Also note: If you have any difficulties, with resources or access, after you change your passphrase, try logging off of the computer and re-log in. This will ensure that everything on your computer is now using the new passphrase.

Off-campus:

On Computer Services website

Go to Change My Passphrase on the Computer Services website
Enter your RRU username and existing passphrase
Enter the New passphrase and Confirm New passphrase fields - make sure they are the same!
Click Submit
Please wait at least 15 minutes for the change to replicate through the RRU servers. This will help to avoid access issues

On Remote.royalroads.ca

Log into Remote.royalroads.ca
Windows - Press Ctrl+Alt+End once you are logged into the server. (These 3 keys all at the same time)
or
Mac - Press Ctrl+Option+Delete once you are logged into the server. (These 3 keys all at the same time)
Click on the Change passphrase button
Enter the New passphrase and Confirm New passphrase fields - make sure they are the same!
Click Submit
Please note: It may take at least 15 minutes for the change to replicate through all the RRU servers
Also note: If you have any difficulties, with resources or access, after you change your passphrase, try logging off of the computer and re-log in. This will ensure that everything on your computer is now using the new passphrase

Forgot your passphrase?

Your account will be locked out after 10 unsuccessful attempts. You must then wait for 30 minutes for it to automatically unlock or if it's urgent, contact Computer Services to have the account unlocked.
Go to Reset Passphrase on the Computer Services website
Enter your RRU username and 4-digit RRU Staff ID
Click Submit
This will send a temporary passphrase to the external (non-RRU) email address we have on file for you. Please wait at least 15 minutes before you attempt to change it. This will help to avoid access issues
Any passphrase change will take at least 15 minutes to replicate through the servers. Please wait at least 15 minutes before logging on to the RRU network

If you do not know your RRU staff ID Number, please contact your department head, your immediate supervisor or call us at Computer Services.

Related articles

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