Getting started: logging in, email, and accessing resources (Students in non-credit courses and programs)
Welcome to RRU!
Congratulations on embarking on this exciting journey of learning! As you step into this new chapter of your academic life, remember that every lesson, every challenge, and every triumph will contribute to your growth.
You may already start feeling overwhelmed because you are being bombarded with new usernames, new passwords and new systems. We don't want technology to be a challenge. We've designed this page to help you navigate the various IT information and RRU resources available at RRU and invite you to contact us at any time if you have questions. Our contact information is found at the bottom on this page.
We are the Computer Services team and we are here to help you succeed in your studies.
Tips:
Bookmark this page for easy reference
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Your RRU Login (must read!)
As a student in a non-credit course or program, you have one RRU Login that you’ll use to access resources during your studies. You received a notice to set up a passphrase and activate this account when it was created for you.
Depending on which resource you’re using, you may be required to enter your RRU Login in one of two formats. No matter which format you use, the same passphrase should be used.
Format | Use this format to log into sites and services like: |
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Your first initial + (maybe a number) + your last name + @royalroads.ca like: dbrown@royalroads.ca or d1brown@royalroads.ca This is NOT used as an email address at RRU (technically called a User Principle Name (UPN), this is the long form of your RRU Login)
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Your first initial + (maybe a number) + your last name like: dbrown or d1brown (technically called a Security Accounts Manager (SAM), this is the short form of your RRU Login) |
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What is my passphrase?
As mentioned above, you set up a passphrase when you activated your RRU Login.
If you cannot remember your passphrase is, you can reset it on the PCS registration site.
You do not have an RRU email address
Your RRU Login looks like an email address but it is not. You do not have an RRU email address. All correspondence will be sent through Moodle and the PCS Student Portal site to the personal email address we have on file for you.
Additional Resources
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation