Validate SAM (Academic) Account

This page is a resource for alumni with an inactive or deleted SAM Account.

Because you graduated from a credit program at RRU before we implemented the new Professional and Continuing Studies (PCS) system, you need to validate and/or recreate your (old) SAM (or Academic) Account to access programs and courses in PCS.

You’ll need the following pieces of information as you go through this process:

Your SAM account username, like d2brown.
(Don’t know your username? If you know the email address we have on file for you, you can request a password reset or you can contact the helpdesk.)
Your UPN username, which is the SAM account “@royalroads.ca” added, like d2brown@royalroads.ca.

You had an email address in the format of firstname.lastname@royalroads.ca when you were studying. You no longer have an RRU email address and will not receive one as part of this process.

To validate your Academic Account:

In your browser, go to the PCS Student Portal and click on the Validate Account button
On the next screen:
(1) type UPN username
(2) enter anything in the space for password
(the system doesn’t know your password from years ago, so anything will do here)
(3) click the box to indicate you are not a robot
(4) click Continue

You’ll see a confirmation screen like this, and a message will be sent to the personal email address we have on file for you.

Open the email message. Click the Verification Link near the bottom of the message.

A new screen will be displayed and you will be asked to enter a new password twice, then confirm you are not a robot (just in case something changed?). Click Create.
A confirmation message will inform you that your account was re-activated.
(This happens because your SAM Account no longer existed and was recreated/re-activated in the middle of the validate process.)
Back to validating: Click the Validate account button.
You will be asked to login with your UPN username and your new password. Click the box to indicate you are not a robot (we’re really serious about that robot business). Press Continue.

Review and update the information on the next page:
* enter something for country code even if it looks like there’s something there already
* read the statements and check the boxes
* click Register
* check the box to indicate you are not a robot (no robots!)
Your SAM Account has been validated.

Welcome back to RRU!

If you found this page while exploring educational opportunities in Professional and Continuing Studies, please visit the PCS Student Portal and log in to continue your search.

IT-Services Knowledge Base

Validate SAM (Academic) Account

To validate your Academic Account:

How to Contact the Computer Services Department