Configure Internet Explorer to Trust *.royalroads.ca

Configure Internet Explorer on staff computers to trust *.royalroads.ca will prevent the "login" prompt to authenticate using their network credentials. This would greatly improve your experience with the various intranet systems and reports.

To fix Sentinel reports change to https://ssrs.royalroads.ca/

The same procedure works on Sentinel if you are having issue with Agresso reports.  Instead of *.royalroads.ca, enter https://ssrs.royalroads.ca/ instead.


To configure Internet Explorer's Local Intranet settings to trust Royalroads.ca:

  • Open Internet Explorer
  • Go to Tools --> Internet Options. (Alternate click <alt>+<T>, then select Internet Options from the dropdown menu)
  • Select the Security tab
  • Select Trusted sites then click on the Sites button
  • Remove any websites like *.royalroads.ca or aruba or www.royalroads.ca
  • Click Close
  • Back under the Security tab, select Local intranet and then click on the Sites button
  • A new pop-up window appears, click on the Advanced button
  • In the Local Intranet pop-up window, "add" the following entries:
    *.royalroads.ca (or https://ssrs.royalroads.ca/ to fix Adobe reports on Sentinel)
  • Click Close and OK
  • Back in the Internet Options windows, With Local Intranet still selected, click on Custom Level...

  • Confirm “Automatic logon only in Intranet zone is selected
  • Click OK
  • Back in the Internet Options windows, now select the General tab
  • In the browsing history section, click the Settings button
  • Under Check for newer versions of stored pages: select the option Every time I start Internet Explorer
  • Click OK and click OK one final time to close the Internet Options windows
  • Close and re-open Internet Explorer again

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm



How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation