Academic, MyAdmin and PCS Portal Accounts - Students

All students and applicants have two distinct online accounts that allow you to access multiple systems. 

Your Lifelong Learning account (MyAdmin)

Your Lifelong Learning (MyAdmin) account provides access to a self-serve website providing many administrative services you may require during your lifetime as an applicant, a student and an alumnus.

This persistent, lifelong account is the account you created when you applied and uses your personal email address as your login. If you need help creating your Lifelong Learning account, see the Related Articles below.

(Once you have applied you will receive your invitation to activate your Academic Account (see below). The Academic Account can now be used on all systems including the MyAdmin site, if you wish.)

See more detailed information on your Life Long Learning account.

Your SAM Account (Academic Account, Moodle)

This account is automatically created when you have successfully applied to a program at RRU.  It consists of a username (which is usually your first initial and your last name, but may contain a number in front of your last name).  You will require this SAM Account in order to access Online Courses (Moodle), Files and Folders, Webmail, Online Library Resources and, while on campus, Computers that have access to printers and the Internet.

  • Once you Applied as an RRU student, you will receive an email to 'activate' your new RRU SAM account. 

    • The activation email is also resent shortly after we received a completed application.

    • If you have not yet received such an email, please check the Junk Mail and/or SPAM folders in your email program first to ensure that it hasn't been improperly identified by your mail client.

    • If you cannot find your 'account activation' information, please contact Computer Services by phone, email or Online Request Form.

See more detailed information on your SAM account

Your UPN Student Portal Account (PCS Moodle, PCS Registration site)

The PCS Student Portal is the site used by students who take non-credit courses through PCS.

The site allows students to self-enroll in courses, pay at their convenience, see their academic history etc.

If you have successfully activated your SAM Account (see above) then you can log in using that account, however the username is in the format of [SAM Account] So if my SAM Account username is d2brown, then my UPN username is, The password is the same. This looks like an email address, but it is not used at RRU as an email address, just to log into various systems.


See this article for information on all the different RRU accounts you can have while a student at RRU.


Related Pages

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation