Student: I cannot access Library Resources

Due to licensing restrictions, only active full credit students have access to library resources (Professional and Continuing Studies students do not have library access).

A student can be considered inactive for one of the following reasons:

  • Prospective student, not yet registered
  • New student, and it is more than 60 days before the first course begins
  • If a student has 90 days between when their last course finishes and the next course starts (Library access is removed till 60 days before next course starts)
  • If student is placed on a financial hold
  • If a Student has graduated, their Library access is removed 30 days after the end date of your final course


14 days after after your degree has been conferred** (whichever comes first)

Students can contact Computer Services and they can check in AD if the student is in the @RRU-Students-DL or has been added to rru.students.denyaccess.

This procedure is as per the Student Services Access Policy on this page.  If you have questions about this policy you can contact the Library to discuss it further.

**the date that your degree will be conferred will be provided to you upon completion of your program

Additional Information

Can RRU alumni still borrow books from the collection after graduation?

I'm an RRU alumnus. Why can't I access the online databases anymore?

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation