Please only follow this procedure if instructed by the IT helpdesk. Some configuration is required behind the scenes before you can install the software. Please contact the IT Helpdesk if you need CRM installed.

** OUTLOOK MUST BE CLOSED BEFORE INSTALLING **

Installation

Windows 10:

After you contact the Helpdesk, your computer will be put into a group that will allow you to install CRM. After they make that change, it will take a couple hours for all the systems to update and for your computer to get the message that it has access to the install files.

Open the Software Center in the Start Menu and select "Install CRM 2016 x64 only." and install it.

This will uninstall Office 365 and install Office 2016, then install CRM.

After the installation is complete, you will need to run “Configuration wizard” under Microsoft Dynamics 2016 from Program Menu. Input “https://crm.royalroads.ca/RRU” in the field “Add a Microsoft Dynamics Organization”.

If it completes without any error messages, you are done with the installation.

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