Reset your Academic (Computer) Account Passphrase

To reset your passphrase, you'll need:

  • username (usually first initial and last name, all one word, but it can contain a number as well)
  • your Staff ID number or Student ID number (6 digits for students, 4 digits for staff and faculty)

Passphrase Reset Form

New Passphrase

Your new passphrase will be sent automatically to your personal email account on file.

  • You should receive the email within 15 minutes of submitting.
  • Please keep a close eye on your spam/junk mail folder as this email can frequently be classified as junk mail by many spam filters.

Please Note:

Once your passphrase is reset, you will be required to use that passphrase for at least 24 hours before you can change it. Please allow up to 20 minutes for the passphrase to work on all sites.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation