Content on this page is constantly evolving as licensing and procedures change.

Welcome to RRU.

You may be overwhelmed learning all the new systems and usernames and passwords. We don't want technology to be a challenge. We've designed this page to help you navigate the various IT information and RRU resources available at RRU and invite you to contact us at any time if you have questions. Our contact information is found at the bottom on this page.

We are the Computer Services team and we are here to help!

(We don’t bite)

Tips:

Bookmark this page for easy reference
Right click on the linked pages in this article to open the links in a new tab so you do not lose your place

1 Your RRU Login (must read!)
- 1.1 How will I know which username format to use?
- 1.2 What is my passphrase?
2 Setting up Multi-Factor Authentication (MFA) (must read!)
3 Email address (must read!)
4 Additional Resources
- 4.1 Employee Orientation to RRU
- 4.2 Library Access
- 4.3 Office 365
- 4.4 Printing on Campus
- 4.5 Copying or Scan-to-email on Campus
- 4.6 Specialized Equipment
- 4.7 Remote Desktop
- 4.8 WiFi on Campus
- 4.9 Other accounts
- 4.10 Computer Services Knowledge base

Your RRU Login (must read!)

You have one RRU Login that you’ll use to access resources.

If you are also a student, please note that these two accounts have different resources. The information below ONLY pertains to your role as a contractor.

Depending on which resource you’re using, you may be required to enter your RRU Login in one of two formats. No matter which format you use, the password will be the same.

Format	Use this format to log into sites and services like:

Format

Use this format to log into sites and services like:

Your first initial + (maybe a number) + your last name + @royalroads.ca

like: dbrown@royalroads.ca or d1brown@royalroads.ca

This is NOT used as an email address at RRU

(This is the long form of your RRU Login. Technically called a User Principle Name (UPN)

Professional and Continuing Studies Moodle if you are teaching or facilitating a non-credit or prerequisite courses
Undergraduate and Graduate Studies Moodle if you are teaching or facilitating a credit program
Anything related to Microsoft, like Outlook (or Webmail), Word, Excel, PowerPoint, SharePoint, etc. while you are enrolled in a credit program
On campus RRU wifi

Your first initial + (maybe a number) + your last name

like: dbrown or d1brown

(This is the short form of your RRU Login. Technically called a User Principle Name (UPN)

RRU Library
If you need to reset your password
SurveyMonkey

How will I know which username format to use?

Look for prompts on the login screen that tell you which format to use.

However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long format (i.e. d1brown@royalroads.ca).

All others use the short format (like d1brown) unless otherwise directed.

The RRU Login is created using the first initial of your preferred name + your last name.
(i.e. for a student named Douglas Brown, the username would be dbrown.)
If the username dbrown has been used previously, the last name is preceded with a number. Therefore the username would be d1brown. If that is already used, the system tries d2brown and so on, until it finds an unused username (i.e. d3brown).
The email address is generated based on the username. Using the example above for Douglas Brown, username d1brown, the email address will be: douglas.1brown@royalroads.ca.

We cannot change the name except in very specific circumstances, such as a legal name change.

What is my passphrase?

When your RRU Login was created, you should have received a temporary password in the personal email address we have on file. If you cannot find a copy of this username or passphrase, please talk to a support person in your department.

A passphrase is another word for a password however it encourages a sequence of words or other text rather then a single word to control access to a computer system, program or data. A passphrase is similar to a password in usage, but is generally longer for added security. The passphrase at Royal Roads can also contain spaces, numbers and special characters.

Passphrase => Password

Setting up Multi-Factor Authentication (MFA) (must read!)

Royal Roads University has adopted Microsoft 365 MFA for Webmail, and Office 365. You will need MFA to access any Microsoft resource as well as any resource that use Microsoft to authenticate like Avanti, Zoom and many others. In the near future MFA will also be required to log into Moodle.

MFA uses a mobile device to “authenticate” your account. The Microsoft Authenticator application uses minimal data (~<2mb over 3 months) and does not access your personal or private information on your device.

You only have to set this up once and it will work for all the applications listed.

As this procedure is a little longer, we have setup a page all it’s own. Please go here for detailed instructions to setup MFA.

Please do not delay setting up MFA.

Email address (must read!)

An email address was created for you when your RRU Login was created. Email addresses at RRU are in the format: preferred-name.last-name@royalroads.ca and may contain a number, like “douglas.1brown@royalroads.ca”.

With few exceptions, you rarely use your email address to log in to RRU resources.

This looks similar to your RRU Login except that your name is spelled out. Many people confuse these two.

There are a few ways to access your RRU email account. (some require a mobile device)

Outlook on your RRU Computer - This is the primary way you will read your email. It should be working if you followed the instructions above to setup your new computer.

Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here.

Webmail access - Once you have MFA setup, you can now log into RRU Webmail at https://outlook.office.com/. (You must use the long format of your RRU Login (d1brown@royalroads.ca) to log in to this account, not your email address)

Please note that the max file size your RRU email account can send/receive is 20mb uncompressed regardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.

No you cannot forward your RRU email to a personal account except in very specific situations.

Some RRU email going to Hotmail, Outlook, MSN and Live.ca accounts, including RRU passphrase reset and RRU Login activation emails, are going directly into SPAM folders or not arriving at all for staff/faculty and students that are using Microsoft email accounts like Live.ca, http://Outlook.com and http://Hotmail.com among others. If you are concerned you are missing an email, please check your Junk Email folders.

We also strongly suggest that you add “http://royalroads.ca ” domain to the Safe Sender's list in your account.

Please see this page for instructions.

Additional information can be found on our https://royalroads.atlassian.net/wiki/spaces/ITKNOW/pages/5837932 page.

Additional Resources

Employee Orientation to RRU

This course will help orient you to the culture and philosophy of RRU and serve as a just-in-time resource that can be leveraged as an internal learning tool, interactive space, and place to provide feedback.

Associate Faculty, please see this page on Our People for all the info you need about your RRU Login.

IT-Services Knowledge Base

Getting started: logging in, email, and accessing resources (Academic Contractors/Non-Academic contractors)

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