Logging in to Moodle

What is Moodle?

Moodle is our online learning platform. It contains all of your class work, assignments and forums where you can communicate with your instructor and classmates.

Step-by-step guide

1. Open a web browser and go to moodle.royalroads.ca

2. If you are in a Credit Course or Degree Program, click on "Undergraduate & Graduate Courses" login in on the left, if you are in a Professional and Continuing Studies (PCS) or Certificate Program click on the login on the right.

3. Enter your Academic Account username and password and click login

What if I can't log in?

There are a few different reasons you might have trouble logging in.

Account not activated - When your Academic Account is created you get an email with a link to activate the account. You need to click that link to activate an account and create your password.

  • You might not have activated your account. Search your email for a message "New RRU Student Computer Account." If you don't find it, please email itcustomerservice@royalroads.ca and include your student number.

Wrong Password - You might have activated your account months ago and forgotten the password.

Wrong Username - The Academic Account uses a username, which is automatically created for you. It is usually the first letter of your first name, followed by your last name.

  • If you don't know your username you can search your email for a message "RRU Student Username Activation." This email will tell you your username. If you can't find it please email itcustomerservice@royalroads.ca and include your student number.

This article will help you log in to Moodle and access your course. If you are trying to log in to MyAdmin please click here.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation