Connecting to WIFI - Android
Some devices may have trouble connecting to Wi-Fi if the date and time is incorrect.
Android 14 :
Settings → Network and Internet → Internet
- Under Wi-Fi, select + Add network
- Network name or SSID: enter RRU or RRU-Guest
- Security: WPA/WPA2-Enterprise
- EAP method: PEAP
- Phase 2 authentication: MSCHAPV2
- CA certificate: Use system certificates
- Minimum TLS version: TLS v1.0 (default)
- Online Certificate Status: Do not verify
- Domain : royalroads.ca
- Identity : username   (Ex. A user with the email Test.3user@royalroads.ca would have the username t3user)
- Anonymous identity : (leave blank)
- Password : (AD account password)
Android 11, 12, 13 :
- Security : 802.1x EAP
- EAP method : PEAP
- Phase 2 authentication : MSCHAPV2
- CA certificate : None or Use system certificates
- Online Certificate Status : Do not validate
- Domain : royalroads.ca
- Identity : username   ex. a3morris
- Anonymous identity : (leave blank)
- Password : (AD account password)
Android 10 (or older) :
- EAP method : PEAP
- Phase 2 authentication : MSCHAPV2
- CA certificate : Use system certificates
- Identity : instructional\username   ex. instructional\a3morris
- Anonymous identity : (leave blank)
- Password : (AD account password)
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation