Passphrase change help for staff and faculty

Created by Cecilia David
Last updated: May 27, 2024 by Douglas 2brown
5 min read

As a security improvement, all employees and contractors are required to change their computer account passphrase at re-login soon after 6am (PT) May 22, 2024.

As an employee or contractor, your work environment may vary, resulting in slightly different experiences during the passphrase change. This page endeavors to help identify scenarios and help you navigate them.

If you can’t find what you need here, please contact the Helpdesk.

  • Our 1-day only Zoom drop in session

    • Meeting ID: - [session is over]

    • Hours (PT): 8:30am - 10am, 11am - 1pm, 2pm - 4pm

    • *For security reasons, please ensure your Zoom ID clearly indicates your identity. Names like ‘My iPhone’ do not provide sufficient information for us to verify and admit you into the session.

  • Submit a ticket

  • Visit the Helpdesk on the main floor of the Sequoia building

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659 - Toll Free: +1-866-808-5429

If you haven’t been asked to change your Passphrase since May 22, 2024, please let us know and we’ll make it happen. We appreciate you coming forward to help in our efforts to improve security!

Unfortunately, yes.

Some of the documentation implied that you needed to change it before May 22. What we meant to relay was that we intended to do a force password change on all Staff, Faculty, Contractor and temp accounts across the board on May 22. We did not mean to imply that you should change it before May 22.

We apologize for the inconvenience.

No! We will not send you an email with a link to change your password so please be diligent about any possible phishing attempts that may happen at the same time coincidentally. 

If Moodle is the first place you visit after the ‘mandatory passphrase change’ is turned on, you will see an ‘Authentication failed’ message and you will be unable to log in BUT you won’t be forced to change your passphrase.

Click on the Change Passphrase link near the bottom of the page, and follow instructions to created a new passphrase.

image-20240514-210446.png

You should be all set and able to log in.

 

 

 

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation