iPhone and RRU email issue.

Currently Microsoft is investigating a problem with the connection between the iOS native Mail application and email accounts using Microsoft email services like the Royal Roads email server.

One possible solution is to simply re-enter the password following these steps:

If that process does not solve the problem, try removing and re-adding the RRU email account following the instructions here.

If neither of those solutions solve the issue, you can use the webmail application by logging into Outlook.office.com

Microsoft’s Status page currently says this about the issue (from https://portal.office.com/servicestatus)

Title: Users may be unable to access their email using the native mail app on iOS devices

User impact: Users may be unable to access their email using the native mail app on iOS devices.

Current status: Our telemetry indicates that following the recommended mitigation steps successfully addresses the issue and that additional solutions may not be needed. We'll continue to monitor telemetry to ensure impact continues to decrease while simultaneously continuing our investigation into the underlying issue.

As previously mentioned, users should click "continue" when prompted and navigate back to re-entering their password to attempt to resolve impact. If users aren't prompted but are still experiencing impact, please follow the steps in the following link:

https://support.microsoft.com/en-us/office/reconnecting-your-microsoft-365-account-to-apple-mail-83df246e-34d2-4dbb-8e37-23a90c13e16e

Next update by: Thursday, March 13, 2025, at 8:00 PM UTC

Thanks,
IT-Services