Services Affected by Maintenance: March 5th - 11th, 2025
Beginning on Wednesday, March 5th at 7 pm (PT) until 11 pm (PT), a vendor performed upgrade is expected to cause service disruptions to the Payroll system. Please refrain from logging into the Pay, and time and attendance system during that time.
The following services may experience brief disruptions during the Thursday, March 6th maintenance period (4am-8am PT)
Unit4
MyAdmin
Alertus
EMS
PayRRU
staff.myrru
Moodle Archive
Beginning on Sunday March 9th at 5am (PT) until 7am (PT), a vendor performed upgrade to our Internet connection may cause momentary internet connection disruptions.
Thanks,
IT-Services
How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation