What options are available for my second factor?

Adding a second factor authentication method means that when you’re accessing RRU resources:

  • you’ll authenticate as you always do using your username and password

  • AND sometimes, you may be required to provide a second authentication, depending on the resource you wish to access

Are you wondering how MFA affects you when you’re camping in the bush with no internet, logging into your laptop to create a Word document describing your surroundings?

It doesn’t. You will only be asked to MFA when you are trying to access RRU resources. With no internet, you can’t access RRU resources, therefore, you will not need to MFA.

Expand the information below to find the information relevant to you:

You must choose the Authenticator app.

You must choose the Authenticator app.

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I do not travel

Authentication
app

Security
key

More info

#

I do not travel

Authentication
app

Security
key

More info

1

I don’t have a smart phone

 

 

2

I have an RRU issued smart phone (Android or Apple)

 

 

3

I have a personal cell phone and I’m willing to use it to MFA for work (Android or Apple)

 

 

4

I have a personal smart phone but I don’t wish to use it to MFA for work

 

 

#

I travel

Authentication
app

Security
key

More info

#

I travel

Authentication
app

Security
key

More info

5

I travel with my RRU laptop to places where there is Wi-Fi and/or I have data on my smart phone, which I use as a hotspot; I have internet connectivity.

 

 

6

I travel with my personal laptop to places where there is Wi-Fi and/or I have data on my smart phone, which I use as a hotspot; I have internet connectivity.

 

 

If you have questions about these options, please contact the Helpdesk.

 

 

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
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