Introduction

After you setup (Student setup, Staff/Faculty setup) your security verification methods for your work or school account, you can update any of the related details, including:

Default/Preferred security verification method
Security verification method details, like your phone number
Authenticator app setup or deleting a device from the authenticator app

Using the Additional security verification page

You can get to your security verification method settings from the Additional security verification page by following these steps:

1. Sign in to your account.

2. Select your account name in the top right, then select the profile.

3. Select Additional security verification.

Change your second factor

After you sign into your Royal Roads account with your user name and password, you'll automatically be presented with your chosen security verification method.

If you decide that you want to change the default security verification method you're using, you can do it from here. To change your default security verification method:

Step 1. From the Additional security verification page, select the method to use from the What's your preferred option list. You'll see all of the options, but you can select only the ones that are made available to you by your organization.

Notify me through the app: You'll be notified through your authenticator app that you have a waiting verification prompt.
Call my authentication phone: You'll get a phone call on your mobile device, asking you to verify your information.
Text code to my authentication phone: You'll get a verification code as part of a text message on your mobile device. You must enter this code into the verification prompt for your work or school account.
Use verification code from the app: You'll use your authenticator app to get a verification code you'll type into the prompt from your work or school account.

Step 2. Select Save.

Add or change your phone number

You can add new phone numbers, or update existing numbers, from the Additional security verification page (see section above).

Adding a secondary phone number is strongly recommended to help prevent being locked out of your account if your primary phone is lost or stolen, or if you get a new phone and no longer have your original primary phone number. To change phone numbers:

Step 1. From the How would you like to respond section of the Additional security verification page (see section above), update the phone number information for your Authentication phone (your primary mobile device).

Step 2. Select the box next to the Alternate authentication phone option, and then type in a secondary phone number where you can receive text messages or phone calls if you cannot access your primary device.

Step 3. Select Save.

Add a new account to the Microsoft Authenticator app

You can set up your work or school account on the Microsoft Authenticator app for Android or iOS.

If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again.

From the How would you like to respond? section of the Additional security verification page (see section above), select Set up Authenticator app.

Follow the on-screen instructions, including using your mobile device to scan the QR code, and then select Next. You'll be asked to approve a notification through the Microsoft Authenticator app to verify your information. Then, select Save.

Delete your account or device from the Microsoft Authenticator app

You can delete your account from the Microsoft Authenticator app, and you can delete your device from your work or school account. Typically you delete your device to permanently remove a lost, stolen or old device from your account, and you delete your account to try to fix some connection issues or to address an account change, such as a new user name.

To delete your device from your work or school account

From the How would you like to respond? section of the Additional security verification page (see section above), select the Setup Authenticator app button. Select Save.

To delete your account from the Microsoft Authenticator app

From the Microsoft Authenticator app, select the Delete button next to the device you want to delete.

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