How to Sign in Using Multi-Factor Authentication
Introduction
After you set up multi-factor authentication, several methods can be used to sign into your account.
Sign in using your phone numberÂ
- Sign in to your account with your username and password.
- Answer your phone and follow the instruction to hit the # key to complete the authentication process.Â
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Sign in using an Authenticator App notification on your mobile deviceÂ
- Sign in to your account with your username and password
- Select Approve from the approval notification sent to your mobile deviceÂ
Sign in using an Authenticator App code on your mobile deviceÂ
- Sign in to your account with your username and password
- Open your Authenticator App and type the randomly generated code for your account into the Enter code boxÂ
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Sign in using a text messageÂ
- Sign in to your account with your username and password.
- Open the text message and type the code from your text message into the Enter code box.Â
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Sign in using another verification methodÂ
If you are unable to use your primary sign-in method, you can use another previously set up verification method.
- Sign in to your account normally, and then choose the Sign in another way link on the Two-step verification page.Â
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How to Contact the Computer Services Department
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation