How to Sign in Using Multi-Factor Authentication

Introduction

After you set up multi-factor authentication, several methods can be used to sign into your account.

Sign in using your phone number 

  1. Sign in to your account with your username and password.
  2. Answer your phone and follow the instruction to hit the # key to complete the authentication process. 
     

Sign in using an Authenticator App notification on your mobile device 

  1. Sign in to your account with your username and password
  2. Select Approve from the approval notification sent to your mobile device 

Sign in using an Authenticator App code on your mobile device 

  1. Sign in to your account with your username and password
  2. Open your Authenticator App and type the randomly generated code for your account into the Enter code box 

 

Sign in using a text message 

  1. Sign in to your account with your username and password.
  2. Open the text message and type the code from your text message into the Enter code box. 

 

Sign in using another verification method 

If you are unable to use your primary sign-in method, you can use another previously set up verification method.

  1. Sign in to your account normally, and then choose the Sign in another way link on the Two-step verification page. 

 

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
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