Technical Support - Frequently Asked Questions - FAQ

We've listed some of our most frequently asked questions below.

If you are not able to find an answer to your question here, you can search our knowledge base articles using the search box in the top right, or contact us using the information to the right.

 My passphrase was reset but I didn't get an email:

What is the username for my :

How do I reset the passphrase for my :

Where can I find information about :

How do I activate Microsoft Office?

How do I access my Royal Roads inbox? (Webmail)

Why isn't moodle loading properly?

  • Google Chrome, Edge or Firefox is recommended for using Moodle.
    (Internet Explorer is no longer supported)

  • Accessing Moodle from a mobile device should be done through your web browser as the moodle mobile app has limited functionality and often doesn't display all the information needed.

What is Teamviewer?

  • Teamviewer (also called Royal Roads Remote Support on Royal Roads computers) is the software we use to connect remotely to other computers.  You can find info on the software here

Issues with MyPayment on the MyAdmin site


Related Pages

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation