MyAdmin Account Passphrase

Your MyAdmin account is a persistent Royal Roads administrative account that is created when you first apply and exists long after you graduate.  You can log into your MyAdmin account using your personal email address and password you set when you created the account, or your Academic Account username and password if you already have one. 

  • Resetting your MyAdmin password does not reset your Academic Account password. (See Academic Account password for instructions on resetting that password.)
  • It is recommended that you use strong passwords and change them at least every six months.

How to Change Your Password:

  • Log into your MyAdmin account using your personal email address and password (you will not be able to change your MyAdmin password if you log in using your Academic Account credentials)
  • Select the Change Password tab.
  • Enter you old password
  • Enter your new password and confirm the new password - make sure they are the same!
  • Click Update
  • Your password is updated immediately

I don't have the Change Password tab, now what?

If you are trying to change your password but do not see the change password tab, it is because you have used your Academic Account to log into MyAdmin.

Though this is supported, we recommend that you log into MyAdmin with your MyAdmin account (personal email address) and the password you set at that time.

  • Log out of MyAdmin using the Sign Out link at the bottom of the left menu
  • Log back in using your personal email address and password.

Forgot your password?

  • Go to the MyAdmin login page
  • Enter your email address and click on the Forgot your password? link
  • An email will be sent with a link to a page that will ask you your 3 security questions.


If you are unable to answer your security questions successfully, please contact Computer Services by phone, email or Online Request Form.



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation