Set up MFA using a Security Key - employees only

IN PROGRESS

If you’re reading this page, you are on Step 3 for everyone: set up a 2nd method on the RRU MFA enrollment for everyone page, which means you are logged into your profile at Microsoft and have opened the Security tab.

When you have the USB FOB in hand:

  • click + Add sign-in method

  • click the down arrow next to ‘Choose a method’

  • click on ‘Security key’

    image-20240208-025025.png
  • Click the Add button:

    image-20240208-004653.png
  • Click the USB device option

  • Get your key ready and be ready to plug it in when prompted, per instructions, then click Next

  • It’s working:

  • On this screen, hit Cancel on the yellowish section of the screen

  • Hit Next

 

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation