Missing shared mailbox 'sent items'?

This information is relevant to anyone at RRU who uses shared mailboxes.

In the past, if you sent an email from a shared mailbox, a copy was saved in the shared mailbox ‘sent items’ folder. This is desired behaviour.

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What’s wrong?

What is happening instead: a copy of the sent item is saved in your personal sent items folder.

The change in behaviour appears to be related to the mailboxes moving to the new server. We’re looking into the cause and fix for this.

What to do

Until we solve this problem, if it’s important that sent email be visible in the shared mailbox sent items folder, you will be required to manually move them from your personal mailbox sent items folder to the shared mailbox sent item folder.

Do you have questions?

Send us a note with any questions you have about this subject.