Scheduled Maintenance

Owned by Cecilia David

Last updated: May 17, 2021 by Mark Isaak

Regularly scheduled maintenance can occur each Tuesday and Thursday morning between 4:00 a.m. and 8:00 a.m. Pacific Time (4:00 am to 6:45 am for Moodle).

We reserve these two weekly time slots for any maintenance that might be required.

Why, you ask?

Installation of vendor supplied software upgrades/patches.
Installation and configuration of customer requested software.
Hardware and software testing.
Replacement of failed hardware components.
Proactive diagnostics.
Hardware upgrades.
Network infrastructure maintenance.
Many of these efforts are made to increase the quality of the services we offer, and others are to decrease the number of non-scheduled interruptions.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation