/
Help Desk Hours of Operation

Help Desk Hours of Operation


Regular daytime business hours

Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm

STAT Holidays

We are normally closed on STAT holidays.

Phone numbers

  • Local: 250.391.2659
  • Toll-free long distance: 1.866.808.5429
  • After Hours emergency:  1.250.391.2525 (Security)


Time Zone

Please note that all times listed are PST/PDT

Related content

Directions to Computer Services
Directions to Computer Services
More like this
Limited IT Support Wednesday December 11th
Limited IT Support Wednesday December 11th
More like this
IT Help Desk Holiday Hours Dec 2024
IT Help Desk Holiday Hours Dec 2024
More like this
IT Services Holiday Hours
IT Services Holiday Hours
More like this
Setup Guides
More like this

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation