Scheduled Maintenance

Regularly scheduled maintenance can occur each Tuesday and Thursday morning between 4:00 a.m. and 8:00 a.m. Pacific Time (4:00 am to 6:45 am for Moodle).

We reserve these two weekly time slots for any maintenance that might be required.

Why, you ask?

  • Installation of vendor supplied software upgrades/patches.
  • Installation and configuration of customer requested software.
  • Hardware and software testing.
  • Replacement of failed hardware components.
  • Proactive diagnostics.
  • Hardware upgrades.
  • Network infrastructure maintenance.
  • Many of these efforts are made to increase the quality of the services we offer, and others are to decrease the number of non-scheduled interruptions.

How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation