Help! I do not think I can do this!

Whether you are just beginning your journey at RRU or you are nearing the end, all of us can feel overwhelmed at times and think “I cannot do this” or “I think I will explode!”

The largest percentage of our students are “returning” to their studies after years, and sometime, decades.

So you are not alone. It can be overwhelming at times and you can feel frustrated.

The main goal of IT services department, like all departments are RRU, is to help you succeed.

Although we do not have enough staff to provide real one-on-one training on all applications, we can certainly help with the technical issues you are having or help you find the resources you need.

Don’t wait until you are at the end of your rope. Our contact information is at the bottom of this page.


But, if you feel you need additional support, over and above the normal “How do I…”, RRU has a CARE team ready to help.

Visit the Royal Roads’ CARE Team website to see all the services offered

The Care Team includes various members from various student services areas and can be reached by email through this link.

If you would like to reach a member of the on-call Care Team by phone, please call Security at x2525 or 250-391-2525.

You are not alone even if you feel like you are. Help is just a phone call away.


How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation