Remote Services From Remote.Royalroads.ca Resolved

Update January 24th, 4:20pm (PT)

Remote.Royalroads is back!
Thanks to the IT-Services Infrastructure team for their speedy response and fix!

If you are still experiencing issues, please submit a ticket.

 

IT-Services


Update January 24th, 3:55pm (PT)

We have discovered that last week, some automatic updates that should have been prevented via policy were actually applied and were needed to be rolled back, which caused corruption to the drives.

We are currently attempting to run a drive fixing process now which may take 2 more hours. If that is insufficient, we will begin a restoration from the latest backup which may take 2-3 more hours.

 

IT-Services


Beginning around 2pm (PT) today, Janurary 24th, our remote desktop service has been unavailable for login. Users were presented with a sign-in error stating that “The User Profile Service service failed the sign-in”:

image-20240124-234935.png

We are investigating.

 

Thanks,
IT-Services

How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation