Status: mailbox migrations are in progress for all students.
We will let you know by email when your mailbox has been moved to the cloud.
RRU student mailboxes will be moved to the cloud Starting November 4, 2024.
After your mailbox has been migrated:
If you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account
If you use Webmail you will need to log using the new URL. Here’s more information about accessing the web app.
Once your mailbox is in the cloud, you will be able to manage email forwarding in the new web interface. Here’s how to do that.
If you have trouble after your mailbox has been moved, close all browsers and desktop apps, reboot your computer, and if applicable, refer to the instructions below the table for how to update accounts on your phone etc.
Has my mailbox been moved to the cloud?
This is the tentative schedule for student mailbox moves to the cloud. We’ll update this table as things progress.
Last name | Move schedule |
|---|---|
A - Dek (for mailboxes existing before Monday, August 26) |
There is an issue with your email forwarding. |
All others | Starting November 4, 2024 |
complete - Monday, August 26Email Setup Guides
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Get help
For any issues or questions, please contact the IT support team:
Submit a ticket (preferred)
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
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