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Welcome to RRU.

This page is designed to help you understand the different accounts you will use in your role and to assist you in accessing all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page.

(We don’t bite)

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Table of Computer

Table of Contents
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(Must Read!) RRU Computer Account

You have one RRU account, but it can appear as multiple accounts due to the different formats required to log in to different services.

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SAM (Academic Account) vs UPN vs Email address

SAM (also called the Academic or Computer account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites ike:

UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. It uses the SAME password as your SAM account. It is used to log into sites like:

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Welcome to RRU.

You may be overwhelmed learning all the new systems and usernames and passwords. We don't want technology to be a challenge. We've designed this page to help you navigate the various IT information and RRU resources available at RRU and invite you to contact us at any time if you have questions. Our contact information is found at the bottom on this page.

We are the Computer Services team and we are here to help!

(We don’t bite)

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Tips:

  1. Bookmark this page for easy reference

  2. Right click on the linked pages in this article to open the links in a new tab so you do not lose your place

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Table of Contents
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Your RRU Computer Account (must read!)

As staff or faculty, you have one Academic Account that you’ll use to access resources.

Depending on which resource you’re using, you may be required to enter your Academic Account in one of two formats. No matter which format you use, the password will be the same.

Format

Use this format to log into sites and services like:

Your first initial + (maybe a number) + your last name + @royalroads.ca

like: dbrown@royalroads.ca or d1brown@royalroads.ca

This is NOT used as an email address at RRU

(technically called a User Principle Name (UPN), this is the long form of your Academic Account)

Your first initial + (maybe a number) + your last name

like: dbrown or d1brown

(technically called a Security Accounts Manager (SAM), this is the short form of your Academic Account)

  • RRU Library while you are enrolled in a credit program

  • MyAdmin where you can you can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address.

  • If you need to reset your password

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How will I know which username format to use?

In most cases we try to give an example of the username you should be using however the simple rules is- Look for prompts on the login screen that tell you which format to use.

However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should be using your UPNuse the long format (i.e. d1brown@royalroads.ca).

image-20240618-030429.png

All others use your SAM the short format (like d1brown) unless otherwise directed.

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By now you should have received your username and passphrase from your supervisor. If you cannot find a copy of this username or passphrase, please contact your account supervisor.

You may change or keep it, as you wish.

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How can I reset my passphrase?

If you cannot remember your passphrase is, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number, you can get that from your supervisor.

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titleClick for bonus Info: How did we come up with your username and email address.

  1. The username is created using the first initial of your Preferred Name preferred name + your last name.
    (IE. Student name Douglas Brown becomes i.e. for a student named Douglas Brown, the username would be dbrown.)

  2. If the username dbrown has been used previously, then the last name is preceded with a number.  Therefore the system will check the availability of username would be d1brown.  If that is taken, it increments upward until the system already used, the system tries d2brownand so on, until it finds an unused username (IEi.e. d4brown d3brown).

Second the

  1. The email address is generated based on the username.

 

  1. Using the example above , for Douglas Brown, username d4brown d1brown, will get an the email address of Douglas.4Brown @ Royalroadswill be: douglas.1brown@royalroads.ca.

We cannot changed change the name except in very specific circumstances. This includes , such as a legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number..

What is my passphrase?

By now you should have received your username and passphrase from your supervisor. If you cannot find a copy of this username or passphrase, please contact your account supervisor.

You may change or keep it, as you wish.

Info

How can I reset my passphrase?

If you cannot remember your passphrase is, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number, you can get that from your supervisor.

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titleClick for Bonus info: Why does RRU call it a passphrase? What is a Passphrase?

A passphrase is another word for a password however it encourages a sequence of words or other text rather then a single word to control access to a computer system, program or data. A passphrase is similar to a password in usage, but is generally longer for added security.  The passphrase at Royal Roads can also contain spaces, numbers and special characters.

Passphrase => Password

Setting up your RRU computer or the first time

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titleClick here if you received a new RRU computer

If you have been provided with an RRU computer, there can be some initial setup required. We recommend the follow steps in this order:

  • After you have logged in for the first time we recommend you wait about 4 minutes to allow the computer to configure the network and check for updates

  • After the 4 minutes has passed, we recommend that you first open Microsoft Word. It should prompt you to login. You need to use your UPN username. (You might get an error after setting up your Office account. Ignore this error)

  • Close Word, and open Outlook

  • It should connect and show your email. Please allow a couple of hours for everything to sync.

  • Now open Microsoft Teams and log in to Teams. (UPN again). On the confirmation screen, remove the check mark beside “manage this device” and click the link in the bottom right (“…only this device…”) and you should be logged in.

  • Now open Microsoft OneDrive and log in. (UPN again, see a pattern?). On the confirmation screen, remove the check mark beside “manage this device” and click the link in the bottom right (“…only this device…”) and you should be logged in.

  • OneDrive will sync your old desktop (if you had one) with your new desktop. Allow a couple of hours for all files to be sync’d. If you are a brand new staff/faculty, the sync should take less then a minute.

  • If you require additional links or software, please confer with your supervisor.

MFA and Webmail access

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RRU resources are available on RRU laptops as long as their is an internet connection, regardless of their location.

Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources.

Email address (must read!)

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When your account was created, we automatically created an email address for you. With few exceptions, you rarely use your email address to log in to RRU resources.

Email addresses at RRU are in the format: preferred-name.last-name@royalroads.ca and may contain a number, like “douglas.1brown@royalroads.ca”.

This looks similar to your Academic Account except that your name is spelled out. Many people confuse these two.

There are a few ways to access your RRU email account. (a couple methods require a mobile device)

Outlook on your RRU Computer - If you are provided with an RRU computer you will be able to access your RRU email through the Outlook application pre-installed.Personal computer or This is the primary way you will read your email. It should be working if you followed the instructions above to setup your new computer.

Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here.

Another method is to log into our Webmail page. Webmail access - In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail with your UPN.

Max Please note that the max file size you your RRU email account can send/receive is 20mb uncompressed , but PDFregardless of you access your email. Also note that PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) of these file types will probably be too big.

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titleCan I forward my RRU email to a personal account?

No you cannot forward your RRU email to a personal account except in very specific situations.

Additional Resources

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titleOffice 365

Office 365

We offer you a version copy of Office 365 for home usethat you can install on up to 5 computers. This license is subscription based and only works while you have an active account at RRU.

You will also use your long format of your Academic Account (d1brown@royalroads.ca) to access this account.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. You will also use your UPN to access this account.

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titlePrinting on Campus

Printing on Campus

When on campus, you can print to any RRU printer from any RRU computer. You cannot print from a personal laptop.

To Print:

  • Log in to any RRU computer with your SAM account and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with these instructions. Or you can contact Computer Services at the phone number listed below

  • You have unlimited printing, however you will see the amount of printing during the fiscal year in the PaperCut print balance window. This is for informational purposes only. Costs or printing can be found here.

    image-20240703-174415.png
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titleCopying or Scan-to-email on Campus

Copying or Scan-to-email on Campus

To use the printer to Copy or Scan-To-Email, you must log into the Printer

  • On the LCD display on the copier, enter your staff ID number and your PIN

    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

RRU Computer
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titleRRU computer
Specialize Equipment

Specialized Equipment

RRU provides Laptops, laptop dock, monitor(s), keyboard and mouse as standard equipment to all Staff and Faculty.

Specialized equipment for ergonomic or health reasons can be arranged through the Human Resources department.

Additional web cameras or headphones can be purchased through the department’s consumable budget.RRU resources are available on RRU laptops as long as their is an internet connection, regardless of their location.

Please note that these laptops reboot automatically every Wednesday to install updates and refresh resources.

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titleRemote Desktop

Remote Desktop

Remote Desktop is a tool you can use to connect to RRU resources on a personal computer that would not normally be available to you. As with Webmail, you MUST first setup MFA, and then you can configure Remote Desktop on your personal computer.

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titleWifi on Canpus

WiFi on Campus

We recommend your laptop be connected to a wired connection whenever possible, however RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi.

You will also use your UPN long format of your Academic Account (d1brown@royalroads.ca) to access this account.

WiFi at RRU

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titleOther accounts?

Other accounts

Working at RRU, it may be necessary for you to register for services that are outside of RRU or managed separately. In these cases, you’ll create accounts that are different from your Academic Account.

For a complete list of all possible logins and other accounts, including those mentioned above, please see /wiki/spaces/ITKNOW/pages/5840838.

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titleComputer Services Knowledge base

Computer Services Knowledge base

This site contains lots of key information along with a way a lot of answers to questions you may have during your studies and provides a way for you to open a ticket to contact usfor technical assistance. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content . We and we recommend you log in now. You should only have to log in once.

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titleOther accounts?

Other accounts

Although we try hard to make everything work with one RRU computer account, there are situations where you must register for services that are managed separately. For a complete list of all your possible logins and other accounts, please see /wiki/spaces/ITKNOW/pages/5840838

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