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Look at the upper right of any Knowledgebase article, even this one. If you see your initials and/or the word ‘guest’, you’re logged in. No further action is necessary.

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But if you see this icon (circled in red below), you are not logged in.

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You must log in to see restricted content. Please see the instructions below.

To login to the IT Services Knowledgebase:

  • Clicking the login icon in the upper right of any Knowledge Base Screen.

     

  • Enter your RRU email address and click Continue.

    (In some cases, if the computer already recognizes your account, you might not be prompted to enter a password, otherwise…)

  • Now enter your Office 365 username (username@royalroads.ca) and your usual password (same as webmail/Moodle/computer account)

  • Once logged in you might be prompted to answer some profile configuration questions. You may skip those questions if you wish.

  • Now you will see additional content. You should not need to log in again.

Please report any broken links and suggestions.

The IT Support Team

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How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation