If you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account after the migration.
If you use Webmail you will need to log using using the new link. after your mailbox has been moved to the cloud. And here’s more information about accessing the web app.
Has my mailbox been moved to the cloud?
This is the tentative schedule for student mailbox moves to the cloud. We’ll update this table as things progress.
If you have trouble after your mailbox has been moved, close all browsers and desktop apps, reboot your computer, and if applicable, refer to the instructions below the table for how to update accounts on your phone etc. If you’re using webmail, remember to use the new URL: https://outlook.office.com
Last name | Move schedule |
|---|---|
A - Dek (for mailboxes existing before Monday, August 26) |
There is an issue with your email forwarding. |
All others | Monday, November 11 to Wednesday, November 13. |
complete - Monday, August 26Email Setup Guides
IPad, iPhone
Android
Get help
For any issues or questions, please contact the IT support team:
Submit a ticket (preferred)
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation