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Staff Only

Please note that Adobe Acrobat and Adobe Creative Cloud licenses are only available to staff and faculty.

This procedure is for someone with an existing Adobe account that requested an installation of Adobe Creative Cloud Suite software on their personal computer.

Do you request a license?

Please contact Computer Services by phone, email or Online Request Form to request a license before you attempt this installation.

Download the Adobe Creative Cloud Installer

  1. Once you know you have a license, head to https://creativecloud.adobe.com/apps/all/desktop to log in and see all the available products
  2. Click on the appropriate product



  3. The application should prompt you to open the Adobe Creative Cloud Desktop application
  4. If asked, please log in with your "Work or School" Adobe account (RRU email address and unique Adobe password)
     again
  5. The product should then start to install
  6. After the application is installed you can find the application in your start menu.  Some applications will also install a desktop icon
  7. Adobe Creative Cloud suite sometimes needs to do an update, just confirm the update
  8. When you open the Creative Cloud suite you will see a list of applications that are available to you.  Select the application you want installed (usually Adobe Acrobat) and install from there.  
  9. You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
  10. You should be good to go.

Adobe Creative Cloud (MacOS) :

  1. Navigate to : https://creativecloud.adobe.com
  2. Select Download.Creative Cloud



  3. Double-click the Installer Icon, then select Open.



  4. Sign-in with your Adobe Account. (Should be RRU email address)


Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


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