Only customers that are on the new Exchange online server should follow these procedures. You will be notified when you are moved to the new Exchange Online server.
Use this setup if you wish to receive your RRU e-mail using your iPhone or iPad. Although these instructions are intended for iPhone/iPad users, the information is similar for all smart phone devices.
Shared Mailbox not available remotely
Please note that shared mailbox are not available remotely through mail apps. To access a shared mailbox while off campus, please use Webmail (students/staff/faculty) or Remote (staff/faculty only) .
A few things to note before you proceed:
Before you proceed please read about the Smartphone/Tablet security policy.
You must have setup Multi Factor Authentication already
(Students) You must have forwarding turned OFF to be able to see email on the server.
(Staff and Faculty) will not see their Online Archive folder
You will need to know the following information:
Your UPN Username (the username you use to log into Moodle + @royalroads.ca. i.e. d1brown@royalroads.ca)
Your Academic Account Password (the password you use to log into Moodle)
Your full email address (<first name>.<last name>@royalroads.ca. IF there is a number in your username, then the number proceeds your last name. i.e. Douglas.1Brown@royalroads.ca)
If you are not sure of this information, please contact Computer Services. During regular business hours, please contact Computer Services by phone otherwise, you can contact us by email or Online Request Form.
As of July 22, 2024, previous setup for Outlook on your Mobile device needs to be updated with the new settings below. If you have a previous configuration to your RRU email that is no longer syncing, please remove your current Exchange online mailbox with the procedure below.
If not, proceed to Adding your account
Removing a previous RRU account for your Outlook App
Go to settings in the Outlook App
Accounts
Select the account
Remove from this Device
Adding a new account to your Outlook app
Download the app Outlook from the App Store
Open the Outlook App
Add the Account User Principal name (UPN@royalroads.ca)
MFA will be required
If this is the first time using the Authenticator you need to sign in
if this is the first time an on Outlook app MFA Code or prompt will show
The account will added successfully
Support Contacts
For any issues or questions, please contact the IT support team:
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation