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Status: on schedule for Nov 4-6 |
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all mailboxes have been migrated to the cloud. |
What you need to know:
If your RRU email was forwarded to your personal email address before the migration, it is still forwarded. We did not change your forwarding preferences. And as a result, if you log into webmail, you won’t see any messages.
If you access your RRU Email on mobile device or personal computer, you will be required to remove and re-add the RRU email account
If you use Webmail you will need to log using the new URL. Here’s more information about accessing the web app. You can manage your forwarding preference using the web interface.Reminder that you must have MFA set up to access webmail.
Once your mailbox is in the cloud, you can manage email forwarding in the new web interface. Here’s how to do that.
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If you have trouble accessing your email on your computer after your mailbox has been moved, close all browsers and desktop apps, reboot your computer, and if applicable, refer to the instructions below the table for how to update accounts on your phone etc. |
Has my mailbox been moved to the cloud?
This is the tentative schedule for student mailbox moves to the cloud. We’ll update this table as things progress.
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Last name
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Move schedule
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A - Dek
(for mailboxes existing before Monday, August 26)
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complete - Monday, August 26
There is an issue with your email forwarding.
Get more information.
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All others
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. Please make sure you are going to the new location If you have trouble accessing your email on your mobile device after your mailbox has been moved, remember that you MUST remove and re-add the account as per bullet point 2 above. |
Email Setup Guides
IPad, iPhone
Android
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