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Tip

We recommend you bookmark this page in case you want to reference it in the future.

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SAM (Academic Account) vs UPN vs Email address

SAM (also called the Academic or Computer account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites ike:

UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. It uses the SAME password as your SAM account. It is used to log into sites like:

Email Address (looks likeDouglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.

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By now you should have received your username and passphrase from your supervisor. If you cannot find a copy of this username or passphrase, please contact your account supervisor.

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Personal computer or Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here.

Another method is to log into our Webmail page. In order to access this webmail account you must first setup MFA.

Once you have MFA setup, you can now log into RRU Webmail with your UPN.

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titlePrinting on Campus

Printing on Campus

When on campus, you can photocopy or scan-to-email on print to any RRU printer . To can only print from an any RRU computer. You cannot print from a personal laptop.

To Print:

  • Log in to any RRU computer with your SAM account and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with /wiki/spaces/ITKNOW/pages/5837168 these instructions. Or you can contact Computer Services at the phone number listed below

  • You have unlimited printing, however you will see the amount of printing during the fiscal year in the PaperCut print balance window. This is for informational purposes only. Costs or printing can be found here.

    image-20240703-174415.png
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titleCopying or Scan-to-email on Campus

Copying or Scan-to-email on Campus

To use the printer to Copy or Scan-To-Email, you must log into the Printer

  • On the LCD display on the copier, enter your staff ID number and your PIN

    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

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titleRemote Desktop

Remote Desktop

Remote Desktop is a tool you can use to connect to RRU resources on a personal computer that would not normally be available to you. As with Webmail, you MUST first setup MFA, and then you can /wiki/spaces/ITKNOW/pages/5837595 configure Remote Desktop on your personal computer.

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titleWifi on Canpus

WiFi on Campus

We recommend your laptop be connected to a wired connection whenever possible, however RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi.

You will also use your UPN to access this account.

WiFi at RRU

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