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Staff Only

Please note that Adobe Acrobat and Adobe Creative Cloud licenses are only available to staff and faculty.

This procedure is for someone with an existing Adobe account that requested an installation of Adobe Creative Cloud Suite or other Adobe software (including Acrobat) on their RRU computer.

Do you request a license?

Please contact Computer Services by phone, email or Online Request Form to request a license before you attempt this installation. Without a license you will not be able to use most of the Adobe software.

Install Adobe Creative Cloud from Microsoft Software Center (Skip if software is already installed)

  1. Click the Windows 10 Search icon
  2. Now type the letters SC
  3. You should see a result called Software Center, select it
  4. When Software Center opens you will see some tabs on the left.  Select Applications to see the list of software available to you:
  5. Look for Adobe Creative Cloud 5.9.0
    (It is available on all staff computers. If this is a faculty computer, please contact Computer Services with the Computer name.  If you do not see it listed, click Installed Status on the left side and see if you see the software listed there)
  6. To install an application, Single-click on the application and click Install to install
  7. After the application is installed you can find the application in your start menu and usually on your desktop
  8. Adobe Creative Cloud suite sometimes needs to uninstall a previous version, let it do so
  9. Adobe Creative Cloud suite usually needs to update two times, when you first open it. Just confirm the update and let it run.  When the update is complete, it will shut down and restart Adobe Creative Cloud.  This restart can take up to 5 minutes, just be patient.
  10. When prompted, please log in with your "Work or School" Adobe account (RRU email address and unique Adobe password)

Install Adobe Acrobat or other Adobe products

  1. When you open the Creative Cloud suite you will see a list of applications that are available to you.  Select the application you want installed (usually Adobe Acrobat) and install from there.  If the software you want to install is not available, please contact Computer Services.
  2. You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
  3. Once the installation is complete you will be able to open the new application from the Start Menu, Adobe Creative Cloud or (in some cases) a desktop icon



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation