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Students

When a Student RRU email account is first created, we automatically enable forwarding.  This means that any email sent to your RRU email account is automatically forwarded to your personal email account on file before it gets to your mailbox.  

If you stopped receiving email in your personal account, then you should check that forwarding was not turned off accidentally.

Are you concerned you are not receiving all your Moodle notifications?  Please check this article on Moodle Forums.

This page goes into more detail about how email works for Students at RRU



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


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