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Cached Exchange Mode is a feature built into Outlook that may cause delays in email being sent/received or prevent shared calendars from synchronizing.

You will need to turn off Cached Exchange Mode for every inbox added to your Outlook profile.

Step-by-step guide

  1. Right Click the inbox name.
  2. Select "Data File Properties".
  3. Click "Advanced". 
  4. Select the "Advanced" tab.
  5. Uncheck "Cached Exchange Mode".




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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation