Add an Additional Profile to Your Outlook 365

When you have multiple mailboxes in your Outlook profile, changes to "Rules" and "Out-Of-Office" replies only affect the primary account mailbox.  If you want to change the Out-Of-Office message for another mailbox, you must login as that mailbox.  This can be achieved by creating another profile.

  • Close Outlook by selecting File --> Exit
  • In Windows, click on Search --> Control Panel
  • Click on the Mail icon
  • Click on the Show Profiles... button



  • Click on the Add... button
  • Choose a profile name and select OK
  • Select Manual setup or additional server types and click Next

  • Select Office 365 and type the full email address of the mailbox, click Next



  • If you see a prompt from autodiscover.xml, enter your Microsoft username.  ex a3morris@royalroads.ca (Academic Account Username + @royalroads.ca).
  • Check Change settings and select Next
  • Uncheck Use Cache Exchange Mode, and make sure there is NO check mark beside Set up Outloook Mobile on my phone, Too and click Finish
  • Select prompt for a profile to be used and click OK


No Manual Setup Prompt?

In some rare occasions nothing happens after you enter the profile name and click OK. If this happens you have two choices:

  1. Follow this procedure to fix the issue yourself. (Please note that the procedure requires you to edit the registry. Only proceed if you are familiar and comfortable with making changes to the computer registry.)
  2. Contact Computer Services and we can assist you


Now when you start up Outlook, you will see a prompt asking you which mailbox you would like to open.  Most often, you probably want the default, so you can simply hit the Enter key on your keyboard to go into your regular profile.  When you want to see the other mailbox, simply select the name from the dropdown list and click OK.

When you are ready to go back to your original profile, exit Outlook from File --> Exit, wait 5 seconds and then restart Outlook and repeat the process.

If you get tired of the prompt to select a profile, or no longer need it:

  1. Close Outlook by selecting File --> Exit
  2. In Windows, click on Start --> Control Panel
  3. Make sure you are Viewing by "Small icons" and click on the Mail icon
  4. Click on the Show Profiles... button
  5. Select Always use this profile and then select the original default profile (usually called "Outlook")
  6. Click OK and start Outlook normally.

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


How to Contact the Computer Services Department


Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation