Setting up your new Committee member / Supervisor Account on RRU

Tip

We recommend you bookmark this page in case you want to reference it in the future.

Welcome to RRU. As a supervisor or committee member you will be working with an RRU student through their capstone journey; this could be a MRP, thesis, or dissertation. In the role you will be assigned an RRU account that you will use to access to various RRU resources throughout this time.

This page is designed to help you understand the different accounts you will use in your role and to assist you in accessing all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page.

Tip
We recommend you right-click on any links on this page and open in a separate tab. This will preserve your location on this document so you can return to it later.

Table of Contents

(Must read!) RRU Computer Account

You have one RRU account, but it can appear as multiple accounts due to the different formats required to log in to different services.

SAM (Academic Account) vs UPN vs Email address

SAM (also called the Academic Account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites like:

UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account + @royalroads.ca. This makes the UPN look like an email address, but it is not used in this way. This account uses the SAME password as your SAM account. It is used to log into sites like:

Anything relate to Microsoft like SharePoint sites and RRU email
- Thesis Manager SharePoint site
- Dissertation Manager SharePoint sit
On campus RRU wifi

Email Address (looks like Douglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.

How will I know which username format to use?

In most cases we try to given an example on the username you should be using however the simple rules is, if the site is a Microsoft managed site with a login that looks like this, you should be using your UPN.

All others use your SAM unless otherwise directed.

Your initial passphrase

By now you should have received your username and passphrase via email. If you cannot find a copy of this username or passphrase, please contact computer services and we can forward another copy.

You may change or keep it, as you wish.

How can I reset my passphrase?

If you cannot remember your, passphrase is, you can reset your passphrase on our web site here. You MUST know your staff ID number. If you do not know your staff ID number, you can get that from your RRU contact or Computer Services.

Click for bonus info: How did we come up with your username and email address.

The username is created using the first initial of your Preferred Name + your last name.
(IE. Student name Douglas Brown becomes dbrown.)
If the username dbrown has been used previously, then the last name is preceded with a number. Therefore the system will check the availability of d1brown. If that is taken, it increments upward until the system finds an unused username (IE. d4brown).

Second the email address is generated based on the username.

Using the example above, Douglas Brown, username d4brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

MFA and Webmail access

Most RRU official correspondence is sent to your RRU email account. There are a couple of ways to access your RRU email account. (At this time both methods require a mobile device)

The first and easiest is to setup your email account on a mobile device using the default mail application. You can find instructions to setup this account here.
The second, and slightly more complicated method is to log into our Webmail page. In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail

Max file size you can send/receive is 20mb uncompressed, but PDF/JPG/ZIP documents are compressed so anything over 12-15mb (total) will probably be too big

Can I forward my RRU email to a personal account?

No you cannot forward your RRU email to a personal account except in very specific situations. Please contact Computer Services for additional information.

SharePoint access

RRU uses two SharePoint sites (Thesis Manager SharePoint and Dissertation Manager SharePoint) to track a student’s milestone document approvals. In your role, you will be required to assist the student in completing their dissertation/thesis and provide your approval of their milestone documents. To do that you will be notified from the SharePoint site when the document is ready for review. Then to review and approve the document you will need to log into the SharePoint site (link will be provided).

At this time, you should be able to simply click on the link and then sign in with your UPN account.

Other tools

Office 365 online

We offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/. You will also use your UPN to access this account.

Computer Services Knowledge base

This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca.