Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 22 Next »

Adobe Creative Cloud and Acrobat Pro DC is only available to staff and faculty. Please contact Computer Services by phone (x2659), email, or online request form to request a license.


New User?
You'll need to verify your email address and set a password

  1. Navigate to: Adobe.com/ca
  2. Select Sign-in.
  3. Enter your Royal Roads email address. ex. Addison.3morris@royalroads.ca
  4. Select Company or School Account.
  5. Select Continue.
  6. Check your email for the verification code.
  7. Enter verification code and set a password.

      Install Instructions

  1. Launch Software Center from the Start menu, or open the Start menu and start typing "Software".



  2. Select Adobe Creative Cloud 5.9.0



  3. Close all Microsoft Office applications, then select Install.
  4. When prompted, login using your Royal Roads email address, then select Company or School Account.
  5. Wait while Adobe Creative Cloud installs updates.
  6. Once Creative Cloud has finished updating, select Install under Acrobat.





  1. Adobe Creative Cloud suite sometimes needs to uninstall a previous version, let it do so
  2. Adobe Creative Cloud suite usually needs to update two times, when you first open it. Just confirm the update and let it run.  When the update is complete, it will shut down and restart Adobe Creative Cloud.  This restart can take up to 5 minutes, just be patient.

Install Adobe Acrobat or other Adobe products

  1. When you open the Creative Cloud suite you will see a list of applications that are available to you.  Select the application you want installed (usually Adobe Acrobat) and install from there.  If the software you want to install is not available, please contact Computer Services.
  2. You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
  3. Once the installation is complete you will be able to open the new application from the Start Menu, Adobe Creative Cloud or (in some cases) a desktop icon



Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


  • No labels