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Staff Only

Please note that Adobe Acrobat and Adobe Creative Cloud licenses are only available to staff and faculty.

This procedure is for someone with an existing Adobe account that requested an installation of Adobe Creative Cloud Suite software on their personal computer.

Additional Information about Adobe Licensed Software

Did you request a license? Please contact Computer Services by phone, email or Online Request Form to request a license before you attempt this installation.

Is this a brand new account? You should have followed this procedure before you start this installation.

Are you unsure if you have an account? You can verify your account with this procedure.

Download the Adobe Creative Cloud Installer

  1. Once you know you have a license, head to https://creativecloud.adobe.com/apps/all/desktop to log in and see all the available products
  2. Click on the appropriate product



  3. The application should prompt you to open the Adobe Creative Cloud Desktop application
  4. If asked, log in with your Adobe account again
  5. The product should then start to install
  6. After the application is installed you can find the application in your start menu.  Some applications will also install a desktop icon
  7. Adobe Creative Cloud suite sometimes needs to do an update, just confirm the update
  8. When you open the Creative Cloud suite you will see a list of applications that are available to you.  Select the application you want installed (usually Adobe Acrobat) and install from there.  
  9. You can display the installation process by clicking on the Notification icon (a bell icon) in the top right
  10. You should be good to go.

Ad :

Adobe Fonts is no longer included with our licensing.

  1. Launch Adobe Creative Cloud.
  2. Select .
  3. Select Browse Fonts.
  4. Choose your font.
  5. Select Activate.


Contact Computer Services for assistance

As always, should you need further assistance, please contact Computer Services by phone, email or Online Request Form

Get Help

Still need help?

  • Frequently Asked Questions.

  • Submit a Request
    (You must first enter your full RRU email address (firstname.lastname@royalroads.ca) and then if prompted to log in, enter your shorter username@royalroads.ca and regular password. If you do not have a FULL RRU email address, you may register with your personal email address or use the email contact form below.)

  • Email: IT Customer Service

  • Contact Form

  • Phone: +1-250-391-2659

  • Toll Free: +1-866-808-5429

  • Visit us in Sequoia

  • Hours of Operation

    • Technical help is available by phone and e-mail: Monday to Friday 7:30am - 6pm

      Onsite Help is available in the Sequoia Building (main floor, opposite the Welcome Desk): Monday to Friday 8am - 4pm


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How to Contact the Computer Services Department

Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.
Email us at IT Customer Service
Contact Form
Phone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation