Setting up your new RRU staff or Faculty account

(Creating placehold to the page so I can start working on it)

Welcome to RRU. As a associate faculty member <blah, Blah, Janine, do you have some flowery words to start this page off?>

This page is designed to help you understand the different accounts and to make sure you are setup on all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page

TIP
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RRU Computer Account

It can seem like RRU has multiple accounts however you actually have one account with one passphrase. The reason it looks like you have multiple accounts is because the username can appear in a different format based on the service you are logging into.

SAM (Academic Account) vs UPN vs Email address

SAM (also called the Academic Account) - this is the username consisting of your preferred name + last name (and possibly a number) - IE d4brown. Used on sites like:

UPN (or User principle Name) - this is your SAM account + @royalroads.ca - i.e. d4brown@royalroads.ca. This looks like an email address but it is not used like that. It is used to log into sites like:

Anything relate to Microsoft like Sharepoint sites and RRU email
On campus RRU wifi
Payroll (Avanti)

How did we come up with your username and email address

The username is created using the first initial of your Preferred Name + your last name.
(IE. Student name Douglas Brown becomes dbrown.)
If the username dbrown has been used previously, then the last name is preceded with a number. Therefore the system will check the availability of d1brown. If that is taken, it increments upward until the system finds an unused username (IE. d4brown).

Second the email address is generated based on the username.

Using the example above, Douglas Brown, username d4brown, will get an email address of Douglas.4Brown @ Royalroads.ca.

We cannot changed the name except in very specific circumstances. This includes legal name change or of the username is offensive. If the username is offensive, then the username is incremented by 1 number.

Additional Resources

IT-Services Knowledge base

The site you are on right now can provide many answers to common questions, however you must login to see all the content. We recommend you log now. You should only have to log in once.

Office 365

We offer you a version of Office 365 for home use. This license is subscription based and only works while you have an active account at RRU.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

Outlook setup

Although Students can forward their RRU email to a personal account, Associate Faculty are not allowed except in very specific situations.

You can, however, configure Outlook or another application to access your RRU email, as well as on your mobile devices. Please see this page for setup instructions - Email Setup

(Make sure you have logged in as indicated above to see all options available to you)

PCS site