Email Account for Students

Your e-mail account is created at the same time as your Academic Account and is typically this format: preferredname.Lastname@royalroads.ca.  There are exceptions, for instance, if you have a number in your username, then your email address will be preferredname.#lastname@royalroads.ca

This is the e-mail address that students, faculty, associate faculty and staff at Royal Roads will use to correspond with you.

Can I change my username and/or email account?

There are a few ways you can receive your RRU email

• Forwarding (default is "on") - All RRU email is sent to your personal email account associated with your account.

• Webmail - You turn off forwarding and you log into our webmail server.  

• Mobile - You turn off forwarding and you can access your email on your mobile device directly from our server 

• You cannot use 3rd Party applications and services like Outlook and Gmail to access your email

Which option is the best for my email?

Ultimately this will come to a personal preference; however here are some pros and cons for each option:

Forwarding

• Pro - You get all your email (personal and RRU) in one place

• Pro - You have no RRU email quota to worry about

• Pro - You do not have to worry about transferring the email you want to keep at the end of studies

• Pro - Simple to manage and nothing to do (this is the default)

• Con - Limited tracking.  (We can tell if the mail got to your personal mail server, we cannot confirm that it got to your personal mailbox.)

• Con - RRU email can be blocked or caught in spam filters (see our known issues regarding Yahoo, Hotmail, Government, Sympatico and Gmail email addresses)

Webmail

• Pro - You have all your RRU email separate from your other email

• Pro - We can guarantee delivery and track missing emails

• Pro - Easy access to the RRU global address list

• Con - Students, you have a 200mb quota limit so you will need to manage your email closely

• Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.

• Con - Microsoft's webmail application does not have all the features when using Firefox or Safari.

Mobile (iPhone/Android)

• Pro - Once setup, you have total control over your email

• Pro - Works WITH Webmail.  Both will have have access to all folders including inbox, sent and deleted items

• Pro - Second most reliable way to receive RRU email since you are reading it directly from our server

• Pro - We can track missing emails sent to you

• Con - Students, you have a 200mb quota limit so you will need to manage your email closely

• Con - After convocation, your email account expires and is eventually deleted. You will need to save any email you want to keep before your account expires.

• Con - Requires a setup

• Con - You have another place you need to check your email

• Con - Small screen to work with
  

I am concerned I am not getting all my emails?