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Only customers that are on the new Exchange online server should follow these procedures. You will be notified when you are moved to the new Exchange Online server. |
Use this setup if you wish to receive your RRU e-mail using Google GMail Gmail on a smartphone.
(Staff) Shared Mailbox not available remotely
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Before you proceed please read about the Smartphone/Tablet security policy.
You must have setup Multi Factor Authentication already
(Students) You must have forwarding turned OFF to be able to see email on the server.
(Staff and Faculty) will not see their Online Archive folder
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You will see a screen similar to the following diagram. tape Tap on “Add account”.
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From the following diagram, you will start to add your RRU email. Tap on “Exchange and Office 365”
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Sign in window will appear. input your UPN in the sign in field. Tap on Next.
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Enter your password. Tape Tap “Sign in”.
Follow the screen to do your MFA.
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You are done with RRU email settings with Gmail on your smartphone.
Need help?
Support Contacts
For any issues or questions, please contact the IT support team:
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation