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Only customers that are on the new Exchange online server should follow these procedures. You will be notified when you are moved to the new Exchange Online server.

Use this setup if you wish to receive your RRU e-mail using your iPhone or iPad.  Although these instructions are intended for iPhone/iPad users, the information is similar for all smart phone devices. 

...

If not, proceed to Adding your account

Removing a previous RRU account for your Outlook App

  • Go to settings in the Outlook App

    image-20240423-180746.png

  • Accounts

    image-20240423-180833.png

  • Select the account

    image-20240423-180906.pngimage-20240423-180922.png

  • Remove from this Device

    image-20240423-180944.png

Adding a new account to your Outlook app

  1. Download the app Outlook from the App Store

  2. Open the Outlook App

    image-20240423-180309.png

  3. Add the Account User Principal name (UPN@royalroads.ca)

    image-20240423-180330.png

  1. MFA will be required

    image-20240423-180348.png

  2. If this is the first time using the Authenticator you need to sign in

    image-20240423-180444.png

  3. if this is the first time an on Outlook app MFA Code or prompt will show

  4. The account will added successfully

    image-20240423-180624.png


Support Contacts

For any issues or questions, please contact the IT support team: