"In case the user already has the Mailbox on Outlook, it needs to be removed before adding the Exchange Online mailbox. If not, proceed to Section BSteps:
1- go Use this setup if you wish to receive your RRU e-mail using your iPhone or iPad. Although these instructions are intended for iPhone/iPad users, the information is similar for all smart phone devices.
| Info |
|---|
Shared Mailbox not available remotely Please note that shared mailbox are not available remotely through mail apps. To access a shared mailbox while off campus, please use Webmail (students/staff/faculty) or Remote (staff/faculty only) . |
A few things to note before you proceed:
Before you proceed please read about the Smartphone/Tablet security policy.
You must have setup Multi Factor Authentication already
(Students) You must have forwarding turned OFF to be able to see email on the server.
(Staff and Faculty) will not see their Online Archive folder
You will need to know the following information:
Your UPN Username (the username you use to log into Moodle + @royalroads.ca. i.e. d1brown@royalroads.ca)
Your Academic Account Password (the password you use to log into Moodle)
Your full email address (<first name>.<last name>@royalroads.ca. IF there is a number in your username, then the number proceeds your last name. i.e. Douglas.1Brown@royalroads.ca)
| Table of Contents | ||
|---|---|---|
|
If you are not sure of this information, please contact Computer Services. During regular business hours, please contact Computer Services by phone otherwise, you can contact us by email or Online Request Form.
As of July 22, 2024, previous setup for Outlook on your Mobile device needs to be updated with the new settings below. If you have a previous configuration to your RRU email that is no longer syncing, please remove your current Exchange online mailbox with the procedure below.
If not, proceed to Adding your account
Removing a previous RRU account for your Outlook App
Go to settings in the Outlook App
...
Accounts
...
Select the account
...
Remove from this Device
...
Adding a new account to your Outlook app
Download the app Outlook from the App Store
...
Open the Outlook App
...
Add the Account User Principal name (UPN@royalroads.ca)
...
MFA will be required
If this is the first time using the Authenticator you need to sign in
...
if this is the first time an on Outlook app MFA Code or prompt will show
The account will added successfully
Support Contacts
For any issues or questions, please contact the IT support team:
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation