"In case the user already has the Mailbox on Outlook, it needs to be removed before adding the Exchange Online mailbox. If not, proceed to Section B
Steps:
1- go to settings in the Outlook App
2- Accounts
3- Select the account
4-Remove from this Device
Section B
How to add the account:
1- Download the app Outlook from the App Store
2- Open the Outlook App
5- MFA will be required
If this is the first time using the Authenticator you need to sign in,
if this is the first time an on Outlook app MFA Code or prompt will show
The account will added successfully
Support Contacts
For any issues or questions, please contact the IT support team:
Submit a ticket
To submit a ticket, you will be required to log in using your FULL Royal Roads email address (detailed instructions here)
New! If you do not have a full RRU email address (students not currently in a credit program and/or visitors), you can create a portal account using your personal email address.Email us at IT Customer Service
https://www.royalroads.ca/contact/computer_servicesPhone: 250-391-2659 Toll Free: 1-866-808-5429
Come visit us in the Sequoia Building
Hours of Operation