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Table of Contents
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Your Academic Account (must read!)

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As a student in a credit program, you have one Academic Account that you’ll use to access resources during your studies. You received a notice to set up a password and activate this account when it was created for you.

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Format

Use this format to log into sites and services like:

your first initial + your last name + @royalroads.ca

like: d1brown@royalroads.ca

this is NOT used as an email address at RRU

(technically called a User Principle Name or UPN, this is the long form of your Academic Account)

your first initial + your last name + @royalroads.ca

like: d1brown@royalroads.ca

(technically called a Security Accounts Manager, or SAM, this is the short form of your Academic Account)

  • RRU Library while you are enrolled in a credit program

  • MyAdmin where you can you can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address.

Info

How will I know which format to use?

Look for prompts on the login screen that tell you which format to use.

However, a simple rule is: if the site is a Microsoft managed site with a login that looks like this, you should use the long form (i.e. d1brown@royalroads.ca).

image-20240618-030429.png

All others use the short form (like d1brown) unless otherwise directed.

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titleClick for bonus info: How is your Academic Account and email address created?

  1. The username is created using the first initial of your preferred name + your last name.
    (i.e. for a student named Douglas Brown, the username would be dbrown.)

  2. If the username dbrown has been used previously, the last name is preceded with a number.  Therefore the username would be d1brown.  If that is already used, the system tries d2brownand so on, until it finds an unused username (i.e. d3brown).

  3. The email address is generated based on the username. Using the example above for Douglas Brown, username d1brown, the email address will be: douglas.1brown@royalroads.ca.

We cannot changed the name except in very specific circumstances, such as a legal name change.

What is my passphrase?

As mentioned above, you set up a password when you activated your Academic Account.

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You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.

Other accounts

During your program, it may be necessary for you to register for services that are outside of RRU or managed separately. In these cases, you’ll create accounts that are different from your Academic Account.

For a complete list of all possible logins and other accounts, including those mentioned above, please see /wiki/spaces/ITKNOW/pages/5840838.

Email address (must read!)

When you accepted a seat in a credit program, you received a notice that an RRU email address was created for you. With few exceptions, you rarely use your email address to log in to RRU resources.

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Webmail access - In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail. There will be no email in your email account as long as forwarding is on

Additional Resources

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titleLibrary

Library

Library access is only granted when you are within 60 days from the course start date. You use your SAM account to log in.

Please see this page for additional info on Library access.

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titleOffice 365

Office 365

We offer you a version of Office 365 for home use. This license is subscription based and only works while you have an active account at RRU.

You will also use your UPN to access this account.

You can find information to set this up here - About Office 365 for RRU Staff, Faculty and Students

We also offer an online version of Office 365. You can access this online version of Office 365 at https://www.office.com/.

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titleWiFi on campus

WiFi on campus

RRU offers free wifi access on campus. Please see the following page for details on how to connect your mobile device or laptop to the RRU wifi.

You will also use your UPN to access this account.

WiFi at RRU

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titlePrinting on Campus

Printing on campus

When on campus, you can print, photocopy or scan-to-email on any RRU printer. To can only print from an RRU computer. You cannot print from a personal laptop.

To Print:

  • Log in to any RRU computer with your SAM account and password

  • A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with these instructions. Or you can contact Computer Services at the phone number listed below

  • You have $1 on your account by default. Your print balance will appear in your Papercut window. Cost of printing and how to add funds can be found here.

    image-20240703-174459.png

To use the printer to Copy or Scan-To-Email, you must log into the Printer

  • On the LCD display on the copier, enter your student ID number and your PIN

    • If you do not have a PIN, click on the button that says No PIN

    • You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.

  • Now, you're set up. Click Log in to access the copier, scan or fax features.

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titleComputer Services Knowledge base

Computer Services Knowledge base

This site contains lots of key information along with a way to open a ticket to contact us. You can find this site at https://computerservices.royalroads.ca. You must login to see all the content. We recommend you log in now. You should only have to log in once.

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