ISSUE | WORKAROUND | STATUS |
If a survey creator shares their survey with someone, and notification email is sent to that person with a link to the survey. If they are not logged in to SurveyMonkey, they get a Stale Request error with SSO. Impact: Poor user experience. This is confusing for the user as the cause of the issue is not obvious. Solution: None yet. | User must login to SurveyMonkey first, then follow the share link in the notification email. | ONGOING |
Unable to log out of SurveyMonkey Impact: When a person "logs out" of SurveyMonkey it does not actually log them out. So if someone else happens to log in, going back to their account can be problematic. Solution: Close the browser completely and wait a few seconds. After re-opening the browser you should be prompted to log back in. | Close the browser completely and wait a few seconds. After re-opening the browser you should be prompted to log back in. | ONGOING RRHD-48518 |
Trying to re-open a Survey and send a follow-up reminder email but it is stuck and won't allow me to hit the Schedule Button Impact: Unable to send notifications. Sending a test email says there is an error as well Solution: Double-check that the survey was properly re-opened. If it is not re-opened, follow the steps to re-open again until you can see it sticks. | Resolved |
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