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Welcome to RRU!
As a student there is a lot to learn, but we are all here to help you succeed.
This page is designed to help you understand the different accounts you will use in your role and to assist you in accessing all the RRU services available to you. As always, if you have any questions you can contact Computer Services using the contact information at the bottom of this page
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(Must read!) RRU Computer Account
You have one RRU account, but it can appear as multiple accounts due to the different formats required to log in to different services.
There are different stages of the application process, and each stage will provide you with additional access or remove some access.
Domestic Students
For domestic students, when you apply you create the passphrase and then we send you a UPN account username. It looks like an email address but it is not. This UPN username will work on the PCS Student Portal and the MyAdmin site.
Once you are officially “Registered” for a Credit program, you will get an email confirming that you now have an email address. This also means that your UPN account now works across all systems.
International Students
For International students, you create your MyAdmin account, and this is the ONLY place you can currently log in unless you register for a separate PCS computer account.
Once an international student is officially “Registered” for a Credit program, you get an email with your new SAM username and a temporary password. Your SAM computer account now works across all systems.
If you do not see this email, please check your junk folder. If you still cannot find it, please contact Computer Services using one of the methods at the bottom of this page.
For both
Please note that 2 weeks after your scheduled convocation, your account account is closed, and you only have access to the PCS Student Portal.
What is a MyAdmin vs SAM (Academic Account) vs UPN vs Email account
MyAdmin Account - This account is completely separate. You will always be able to log into this account with your personal email address and whatever passphrase you setup when you applied. This account never expires.
You can find the MyAdmin Site at https://myadmin.royalroads.ca/
You can pay bills, order transcripts, view grades, order a bus pass, upload documents, manage your email forwarding and update your personal email address
Active as soon as you apply
SAM (also called the Academic Account - Looks like d4brown) - this is the username consisting of your preferred name + last name (and possibly a number) - Used on sites like:
Professional & Continuing Studies Moodle once registered for a Professional and Continuing Studies (PCS) course
Under Graduate and Graduate Studies Moodle one registered for a Credit program
RRU Library once registered for a Credit program
UPN (or User Principal Name - Look like d4brown@royalroads.ca) - this is your SAM account with @royalroads.ca added to it. This makes the UPN look like an email address, but it is not used in this way. It is the SAME password as the SAM account above. It is used to log into sites like:
Anything relate to Microsoft like Sharepoint sites and RRU email once registred for a Credit program
On campus RRU wifi
Email Address (looks like Douglas.4Brown@royalroads.ca) - This is your full name (and possibly a number). With very few exceptions, you rarely ever really use this email address to log in.
How will I know which username format to use?
In most cases we try to given an example on the username you should be using however the simple rules is, if the site is a Microsoft managed site with a login that looks like this, you should be using your UPN.
All others use your SAM unless otherwise directed.
Your initial passphrase
You created your account passphrase when you applied. It would have been 12-15 characters minimum and we would have suggested you used a “phrase”.
How can I reset my passphrase?
If you cannot remember your passphrase is, you can reset your passphrase on our web site here.
You MUST know your student ID number. If you don't know your student ID number, you will need to contact the registrar's office at 1-800-788-8028 x4862. The student number is also on all receipts your received from Royal Roads.
Access your RRU Email
All RRU official correspondence is sent to your RRU email account. There are a few ways to access your RRU email account. (a couple methods require a mobile device)
Email forwarding (default) - All RRU email is forwarded directly to your personal email account. There is no copy anywhere else so there is no need to access your RRU webmail. You can manage your forwarding on the MyAdmin site. If you want to turn forwarding off, please make sure you can log into Webmail first (addressed below).
Mobile device - You can setup your email account on a mobile device using the default mail application or using your own email software. You can find instructions to setup this account here. (Forwarding must be turned off to get email on your mobile device)
Webmail access - In order to access this webmail account you must first setup MFA. Once you have MFA setup, you can now log into RRU Webmail
Additional Resources
Printing on Campus
When on campus, you can print, photocopy or scan-to-email on any RRU printer. To can only print from an RRU computer. You cannot print from a personal laptop.
To Print:
Log in to any RRU computer with your SAM account and password
A printer should be setup by default. (The printer name is the physical location of the printer). If you do not see an printer, you can install with /wiki/spaces/ITKNOW/pages/5837168. Or you can contact Computer Services at the phone number listed below
You have $1 on your account by default. Your print balance will appear in your Papercut window. Cost of printing and how to add funds can be found here.
To use the printer to Copy or Scan-To-Email, you must log into the Printer
On the LCD display on the copier, enter your student ID number and your PIN
If you do not have a PIN, click on the button that says No PIN
You'll be asked to enter your PIN once and then again to confirm. Use something you'll remember easily and please do not use your bank PIN or anything else that valuable.
Now, you're set up. Click Log in to access the copier, scan or fax features.
